Privacy & Cookie Policy

Welcome to the House of Smiles privacy notice. House of Smiles is committed to protecting your personal data and respecting your privacy at all times.

This privacy notice explains how we collect, use and safeguard your personal data when you visit our website, as well as outlining your legal rights and how the law protects you.

Contents

1. Important information and who we are
2. The data we collect about you
3. How your personal data is collected
4. How we use your personal data
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
9. Your legal rights
10. Cookies notice

1. Important Information and Who We Are

Purpose of this privacy notice

This privacy notice explains how House of Smiles collects and processes your personal data when you use our website, including when you enquire about our services or subscribe to communications.

Our website is not intended for children and we do not knowingly collect data relating to children.

Controller

House of Smiles is the data controller responsible for your personal data (“we”, “us” or “our”).

Contact details

Legal entity: House of Smiles

Email: reception@houseofsmiles.co.uk

Postal address: 517 Green Lanes, London, Harringay, N4 1AP

You have the right to complain to the Information Commissioner’s Office (ICO). However, we would appreciate the opportunity to address your concerns first, so please contact us in the first instance.

Changes to this privacy notice

This policy may be updated from time to time. Please ensure the personal data we hold about you is accurate and notify us of any changes.

Third-party links

Our website may contain links to third-party websites. We do not control these external sites and are not responsible for their privacy policies. We encourage you to review the privacy notice of every website you visit.

2. The Data We Collect About You

Personal data means any information capable of identifying an individual.

We may collect, use, store and transfer the following types of data:

• Identity Data – name, title and similar identifiers

• Contact Data – postal address, email and telephone numbers

• Technical Data – IP address, browser type, device information

• Profile Data – preferences, feedback and survey responses

• Usage Data – how you use our website and services

• Marketing & Communications Data – your marketing preferences

We may also use aggregated statistical data which does not identify you personally.

We do not intentionally collect special category data such as health, biometric, racial or political information via our website.

If you fail to provide personal data

Where we need your data to provide services and you do not supply it, we may be unable to fulfil our obligations.

3. How Your Personal Data Is Collected

We collect data through:

• Direct interactions (forms, phone, email)

• Automated technologies such as cookies

• Third-party sources including analytics providers and publicly available records

4. How We Use Your Personal Data

We will only use your personal data where permitted by law, most commonly:

• To perform a contract with you

• For our legitimate business interests

• To comply with legal obligations

Marketing

You will only receive marketing communications from us if you have requested information or have not opted out. You can withdraw consent at any time by contacting reception@houseofsmiles.co.uk.

Cookies

You can set your browser to refuse cookies. Some website features may not function properly if cookies are disabled.

5. Disclosures of Your Personal Data

We may share your personal data with trusted third parties including:

• IT and system providers

• Professional advisers

• Regulators and authorities

All third parties are required to respect the security of your personal data.

6. International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being lost, accessed without authorisation, altered or disclosed.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements.

9. Your Legal Rights

You have the right to:

• Request access to your personal data

• Request correction of your data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Withdraw consent at any time

To exercise your rights, please contact reception@houseofsmiles.co.uk.

10. Cookies Notice

By using our website, you consent to our use of cookies in accordance with this notice.

Cookies are small text files stored on your device to help improve website functionality and user experience. We use cookies to understand website usage and improve our services.

You can disable cookies in your browser settings; however, some parts of the website may not function correctly.

Changes to this notice

We may update this cookies notice periodically. Any changes will be posted on this page.

Contact us

If you have any questions about this policy, please contact:

Email: reception@houseofsmiles.co.uk